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  • How does online therapy differ from in-person sessions?
    There are several things that differ: environment, flexibility, communication, technology, and availability. Online therapy and in-person therapy preferences are going to differ for everyone, here are some things to consider for attending online therapy appointments. At Better Minds Counseling & Services, we provide online therapy through a secure and HIPAA-compliant video platform. Environment: With having your appointments online, you are able to choose the environment you want to be in for your appointments, this can mean on your couch, at your dining table, in a park, or maybe in your car, wherever you feel comfortable and have a level of privacy that you are comfortable with. Flexibility: No more commuting to appointments! This cuts down on extra time surrounding your appointment time. Communication: Online therapy can help some feel more comfortable as there is a level of privacy and comfortability being in your own space. Technology: Participating in online therapy requires a stable internet connection, a computer or mobile device, and a private space. Availability: Online therapy can be especially beneficial for those in remote areas or locations with fewer mental health resources. It provides access to therapy for those who might not otherwise have options.
  • How do I know if online therapy is right for me?
    Great question! If you prefer not driving to your appointment, being comfortable, comfortable with using technology, and want to access a therapist that connects with you vs. just the closest therapist to you… then online therapy just might be the right fit for you! Ultimately, we say give it a try! If you start online therapy and would prefer in-person, a therapist at Better Minds Counseling & Services can help you find another therapist.
  • What does a consultation or intro meeting mean?
    At Better Minds Counseling & Services, we feel it is important to have an initial meeting before “diving into things” to make sure you are set up with a therapist that best fits you. Many therapists calls these initial meetings “consultations”, where we like to think of them as a more introduction meeting as we are getting to know each other. These meetings are roughly 15-minutes and at no charge. The therapist will ask what you are looking for in therapy and in a therapist, your prior experience in therapy, and answer any questions you have for them. They will also review how they work as a therapist in appointments.
  • What does a first appointment look like?
    After an intro meeting, the first appointment is considered the “intake”. The therapist will review the initial paperwork and answer any questions from that. The therapist will then ask questions about mental health symptoms, substance use, relationships, past histories, and therapy goals.
  • What do ongoing appointments look like?
    After the first appointment, aka the Intake, appointments will have somewhat of a rhythm to them based on each therapist’s style. You will then work with your therapist to work on goals. Each therapist has a different approach in therapy, one commonality is to help you feel better and be your therapeutic guide.
  • What's the duration of a typical therapy session?
    Better Minds Counseling and Services offers several different options from 30-minute appointments to 50-minute appointments. The therapist may advise one over the other based on your needs and goals in therapy.
  • What platforms do you use for online therapy, and how secure are they?
    Better Minds Counseling & Services uses several platforms to provide confidentiality to our clients. We use video platforms like Google Meet, processing payment platform like Square, and document management platform like DocHub. We control things the best we can on our end and cannot guarantee confidentiality on your end. For example, your email is open and your partner sees an email from Better Minds Counseling & Services.
  • Who do you serve in therapy?
    Better Minds Counseling & Services provides therapy to anyone wanting to have therapy online. Our therapists specialize in a variety of areas. Check out our "Therapy" tab on the menu where you can click on what issue you would like to address and in that link will tell you which therapist specializes in that area.
  • Do you work with LGBTQIA+?
    Yes! Better Minds Counseling & Services recognizes and celebrates the diverse tapestry of human experiences and identities. We firmly believe that every individual, regardless of their sexual orientation, gender identity, or gender expression, deserves to be treated with respect, dignity, and compassion. We understand the unique challenges faced by the LGBTQIA+ community, from societal prejudices to personal struggles with acceptance. Our commitment is to provide a safe, affirming, and inclusive environment where you can freely express yourself and seek the support you need and ultimately achieve your mental health goals. Your identity is valid. Your feelings are valid. You are seen, heard, and deeply valued. Here, you are not just accepted; you are celebrated. Together, let's embark on a journey of healing, self-discovery, and empowerment. Your well-being is our utmost priority, and we stand with you, always.
  • How do I book a session with a therapist?
    Booking a session is just for the initial intro meeting which is free 15-minutes. The easiest way is to use the booking page link connected with each therapist. These can be located under the tab "Therapy Team". You can also fill out the contact form, email, or call (215-259-8634) the practice.
  • How often do I schedule appointments?
    This depends on several factors which a therapist can help with. For instance, scheduling may be influenced by finances, availability, and how best to meet your goals. Appointment frequency can change over the course of therapy and you are not locked into just one kind of schedule. Your therapist will take care of scheduling appointments as they set up a video link in those appointments as well.
  • What is your cancellation policy?
    Better Minds Counseling & Services has a 24-hour cancellation policy meaning that if a cancellation is needed with less than 24-hours notice, the client is responsible for the appointment fee.
  • What kind of follow-up or support system do you offer in between sessions?
    You will learn strategies and things to work on in between sessions (not like the homework we used to get from school). If additional support is needed, you are able to contact your therapist and have another appointment as we understand things change or come up in between sessions.
  • Do you have evening or weekend slots available?
    Better Minds Counseling & Services offers evening times currently. The best way to know if a time or day you are interested in therapy is available is to reach out via contact form, email, or call.
  • What are your rates for individual and couples therapy?
    Our most up-to-date rates will be associated with each therapist (Therapy Team tab). Some therapists do offer sliding scales.
  • Do you offer any sliding scale fees?
    We do offer several sliding scale fee appointments. To know if any of these appointments are available, please reach out via contact form, email, or call. If there are none available, a therapist can discuss how to navigate this while being able to receive therapy.
  • Are your services covered by insurance?
    Better Minds Counseling & Services does not take insurance but we have been able to provide Out-of-Network benefits to some of our clients. We do take HSA and FSA and we offer Super Bills.
  • What are Super Bills?
    A Super Bill is like a receipt for therapy. It is a way for you as the client to receive reimbursement for your therapy appointments by using your out-of-network benefits. Every insurance plan is different and is always good to check before starting therapy if this is something you are interested in.
  • Can I pay online or do you have other payment methods?
    Better Minds Counseling & Services uses Square with a payment card (debit, credit, HSA/FSA) on file. You are charged following the completion of that appointment.
  • Are you licensed to provide therapy in states other than Pennsylvania?
    Yes! All of our therapists are licensed and ready to provide services to whoever resides in Pennsylvania. As long as you are within the state boundaries, you can receive treatment. At this time, Brittany Webb, LPC CCATP is licensed to provide online therapy in additional states aside from Pennsylvania which includes: Maryland.
  • What does LPC mean?
    LPC means Licensed Professional Counselor. All of our therapists went through graduate school, training, and was supervised by a qualified clinical supervisor (another licensed therapist with experience in counseling) along with passing a state test to become licensed. To be in good standing, all have taken continuing education (CEs) courses and training which translate to providing you with the most current, up-to-date, and even new practices.
  • What does CCATP mean?
    CCATP means Certified Clinical Anxiety Treatment Professional. Brittany Webb, LPC CCATP went through extensive training and a certification program specific to anxiety, social anxiety, OCD, panic, and phobia. These areas are her main areas of focus for treatment but are not the only ones.
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